1. Definitions & Interpretation

In these Terms:

​ ​1.1 “RBM” refers to RBM Enterprise Solutions Ltd, a company registered in Uganda.
​ ​1.2 “Client” means any individual, business, or institution purchasing services from RBM.
​ ​1.3 “Services” refers to ERP implementations, SaaS subscriptions, consultancy, training, integrations, and related support.
​ ​1.4 “Payment Providers” include Flutterwave, Pesapal, SchoolPay, URA EFRIS, banks, and mobile money operators integrated with RBM.
​ ​1.5 “User Account” refers to client access to RBM platforms or integrated systems.

2. Acceptance of Terms

​ ​2.1 By engaging RBM’s services, entering into a contract, or making payments through integrated systems, the Client accepts these Terms & Conditions.
​ ​2.2 If the Client does not agree, they must refrain from using RBM’s services.

3. Service Description & Scope

​3.1 RBM provides:

• • ERP & Accounting Solutions: Odoo, QuickBooks, Microsoft Dynamics NAV/BC, Accounting Suite (1C Russia).
• • SaaS Solutions: Steward EMS, oChurch.
• • Fintech Integrations: Flutterwave, Pesapal, SchoolPay, URA EFRIS.
• • Security & Hardware Solutions: eScan, Dell, Lenovo.
• • Education Systems: Academia by Serosoft and Steward EMS.
• • Services delivered with global partners such as BigDot.AI (India), TNC Dubai, Serosoft (India), and 1C Company (Russia).

4. User Accounts & Information

​ ​4.1 Clients may be required to create accounts for SaaS services.
​ ​4.2 Clients must provide accurate, complete information and keep it updated.
​ ​4.3 Clients are responsible for safeguarding credentials.
​ ​4.4 Accounts must not be shared without RBM’s authorization.

5. Client Responsibilities 

​ ​5.1 Ensure payments are authorized and sufficient.
​ ​5.2 Use services only for lawful purposes.
​ ​5.3 Maintain compliance with data protection laws when submitting data.
​ ​5.4 Provide RBM with necessary cooperation during implementations.

6. Payment Terms & Refunds

​ ​6.1 Payments are due in advance unless otherwise agreed.
​ ​6.2 Transaction charges from Payment Providers are borne by the Client.
​ ​6.3 Refunds are governed by RBM’s Refund Policy.

7. Service Levels (SLA) & Support

​ ​7.1 RBM targets 95% uptime for SaaS solutions, excluding maintenance.
​ ​7.2 Support requests acknowledged within 24 hours.
​ ​7.3 Service credits may apply for prolonged outages caused by RBM. 

8. Intellectual Property & Client Data

​ ​8.1 RBM retains ownership of custom code, modules, and system designs unless agreed otherwise.
​ ​ 8.2 Clients retain ownership of their data but grant RBM a license to process it for service delivery.
​ ​ 8.3 RBM will maintain data confidentiality per the Privacy Policy.

9. Prohibited Use

Clients must not:

​ ​ 9.1 Use services for unlawful or fraudulent purposes.
​ ​ 9.2 Infringe intellectual property rights of RBM or third parties.
​ ​9.3 Introduce malware, spam, or harmful code.
​ ​9.4 Attempt to bypass security measures. 

10. Warranties & Disclaimers

​ ​10.1 RBM provides services “as is” and does not warrant uninterrupted or error-free use.
​ ​10.2 No warranties beyond those expressly stated in contracts.

11. Limitation of Liability

​ ​11.1 RBM’s liability is capped at the fees paid for the affected service. 
​ ​11.2 RBM is not liable for indirect, incidental, or consequential damages.

12. Indemnification

Clients agree to indemnify RBM against claims arising from misuse, illegal use, or breach of these Terms.

13. Termination & Suspension

13.1 RBM may suspend or terminate services if:

• Payments are overdue.
• Fraudulent or illegal activity is suspected.
• The Client breaches these Terms.

14. Force Majeure

RBM is not liable for service delays caused by events beyond its control, including natural disasters, strikes, internet failures, or government actions.

15. Dispute Resolution

15.1 Parties will first attempt amicable resolution. 
15.2 If unresolved, disputes shall be referred to arbitration under the Arbitration and Conciliation Act of Uganda.

16. Changes to Terms

16.1 RBM may update these Terms from time to time.
16.2 Clients will be notified via email or website notices.
16.3 Continued use after updates constitutes acceptance.

17. Severability & Waiver

17.1 If any provision is held invalid, the remainder remains enforceable. 
17.2 Failure to enforce a provision does not constitute waiver.

18. Contact Information

Email: policy@rbmafrica.com 
Phone: +256 752 762378
Website: www.rbmafrica.com